💡 Troubleshooting

FAQ (Frequently Asked Questions)

Q: Why are my estimations not being saved to the Jira "Story Points" field?

A: If the app is not saving estimation values to the Jira "Story Points" field, please confirm the following settings in your Jira instance:

• Exact Field Name: The Jira instance must have a field named exactly "Story Points" or at least have a field configured with that exact name in United States English.

• Issue Context: The "Story Points" field needs to be configured to appear within the context of the Jira issue being viewed. If it is not set to a global context or within a "Project -> Issue" context, the app will not be able to find and interact with it.

• Numeric Field Type: The "Story Points" field must be of a numeric field type.